PRIVACY POLICY

1. OUR COMMITMENT

A LOST SOUL respects your privacy and is committed to handling personal information responsibly. This policy explains what information we may collect, why we collect it, how we use it, when we may share it, and the choices available to you.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information such as your name, email address, phone number, billing and delivery details, order details, communications with us, and information you voluntarily provide when contacting us or subscribing to updates. We may also receive technical information about how you use the website, such as device or browser information, IP address, pages visited and similar website activity where relevant.

3. WHY WE COLLECT YOUR INFORMATION

We may use personal information to process and fulfil orders, arrange delivery, communicate with you about purchases or enquiries, provide customer support, manage returns and exchanges, improve our products and website, send marketing communications where permitted, prevent fraud or misuse, and meet legal and regulatory obligations.

4. MARKETING

If you subscribe to our marketing communications, we may send information about new drops, launches, promotions and other A LOST SOUL updates. You can unsubscribe from marketing emails at any time using the unsubscribe option provided or by contacting us.

5. SHARING INFORMATION

We do not sell your personal information. Where necessary to operate the business, we may share relevant information with service providers that help us with functions such as website hosting, payment processing, order fulfilment, delivery, customer communications, security, analytics or marketing. We expect service providers to handle information appropriately and only for authorised purposes. We may also disclose information where required or permitted by law.

6. OVERSEAS DISCLOSURE & STORAGE

Some technology and service providers we use may store or process information outside New Zealand. Where personal information is disclosed overseas, we will take reasonable steps to ensure it is handled in accordance with applicable New Zealand privacy requirements.

7. SECURITY & RETENTION

We take reasonable safeguards to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. We retain information only for as long as reasonably required for the purposes for which it was collected, to provide our services, resolve disputes, keep business records, or meet legal obligations.

8. COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies or similar technologies that are necessary for website functionality, security, preferences or other purposes. If analytics, advertising or other optional technologies are enabled, they may collect information about website usage. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.

9. ACCESS & CORRECTION

Under the New Zealand Privacy Act 2020, you generally have rights to request access to personal information we hold about you and to ask us to correct information that is inaccurate. To make a privacy request, email hello@alostsoul.co.nz. We may need to verify your identity before responding.

10. PRIVACY CONCERNS

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. You may also contact the New Zealand Office of the Privacy Commissioner if you remain concerned about a privacy matter.

11. CHILDREN

Our website is intended for general consumers and is not specifically directed at children. If you believe a child has provided personal information to us inappropriately, please contact us.

12. CHANGES TO THIS POLICY

We may update this policy from time to time to reflect changes to our business, website, technology or legal requirements. The latest version will be published on this page with its update date.

13. CONTACT US

For privacy questions, access or correction requests, contact hello@alostsoul.co.nz.