TERMS & CONDITIONS

1. ABOUT THESE TERMS

These terms apply to your use of the A LOST SOUL website and to purchases made through our online store. By using the website or placing an order, you agree to these terms. If you do not agree, please do not use the website or place an order.

2. PRODUCTS & PRODUCT INFORMATION

We aim to display product descriptions, photographs, colours, sizing and availability as accurately as reasonably possible. Product colours can vary between screens. Measurements may have small manufacturing tolerances. We may correct errors or update product information without notice.

3. PRICES & ORDERS

Prices are displayed in the applicable currency shown on the website. An order is accepted when we confirm it. We may decline or cancel an order where an item is unavailable, a pricing or listing error has occurred, or we reasonably suspect fraud or misuse. If we cancel an order after payment, we will arrange a refund of the amount paid.

4. PAYMENT

Payment must be successfully completed before an order is dispatched. You are responsible for providing accurate billing, shipping and contact information.

5. SHIPPING & DELIVERY

Delivery information and estimated timeframes are provided on our Shipping & Delivery page. Delivery times can vary because of location, carrier delays, weather, customs or other events outside our reasonable control. You should provide a secure and accurate delivery address.

6. RETURNS, EXCHANGES & FAULTY GOODS

Our Returns & Exchanges page explains our change-of-mind process. Nothing in our return policy limits rights you have under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law. If a product is faulty, unsafe, does not match its description, or otherwise fails to meet a consumer guarantee, please contact us so we can assess the issue and provide any remedy required by law.

7. FAIR TRADING & CONSUMER RIGHTS

A LOST SOUL operates in accordance with applicable New Zealand consumer law. Nothing in these terms is intended to exclude, restrict or contract out of rights that cannot lawfully be excluded, including rights under the Consumer Guarantees Act and Fair Trading Act.

8. INTELLECTUAL PROPERTY

The A LOST SOUL name, logo, photography, artwork, text, graphics and other website content are owned by or licensed to A LOST SOUL unless otherwise stated. You may not reproduce, modify, distribute or commercially use our content without permission.

9. WEBSITE USE

You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, or use the website for unlawful purposes.

10. AVAILABILITY & LIABILITY

We aim to keep the website available and accurate, but we do not guarantee that it will always be uninterrupted, error-free or available. To the extent permitted by law, A LOST SOUL is not responsible for losses caused by events outside our reasonable control. Nothing in these terms limits liability that cannot legally be limited.

11. PRIVACY

Personal information is handled in accordance with our Privacy Policy and applicable New Zealand privacy law.

12. CHANGES TO THESE TERMS

We may update these terms from time to time. The version published on this website applies from its stated update date. Changes will not remove or reduce rights that apply to purchases already made where the law prevents this.

13. GOVERNING LAW

These terms are governed by the laws of New Zealand. New Zealand courts will have jurisdiction, subject to any mandatory rights or dispute processes available to consumers.

14. CONTACT

For questions about these terms, orders or consumer issues, contact hello@alostsoul.co.nz.